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    • Zschool Partnership
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    • Customer Experience
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    • FAQ
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Advisory Committee Member Profile


Rafael Cristelo de Souza

K Line
Deputy General Manager
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture


Brazilian, 42 years old, married and a “coming soon” father (due date end of June 2021).

18 years of work experience in executive position at “K” Line, a centenary Japanese Ocean Shipping Company, with local HQ in Richmond, VA.

Hobbies: Soccer, Traveling, Golf and Music


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School of Professional & Continuing Studies
University of Richmond
490 Westhampton Way
University of Richmond, VA 23273
Phone: 804.289.8133
spcs.richmond.edu

Contact Us

Adrienne Sobolak - Program Manager
Customer Experience
Email: asobolak@cx.richmond.zschool.com
Phone: 804.352.3443
 
Ellen Walter - Program Manager
Distinguished Women in Leadership
Email: ellen@wl.richmond.zchool.com
Phone: 713.292.0116
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