Advisory Committee Member Profile
Rafael Cristelo de Souza
K Line
Deputy General Manager 
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building, Customer First Culture
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Brazilian, 42 years old, married and a “coming soon” father (due date end of June 2021). 18 years of work experience in executive position at “K” Line, a centenary Japanese Ocean Shipping Company, with local HQ in Richmond, VA. Hobbies: Soccer, Traveling, Golf and Music
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