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Advisory Committee Member Profile


Shai Segall

Project Manager
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Areas of Expertise
Customer-Focused Innovation, Principles Of Customer Relationship Building
I am a Certified Project Manager, system implementer, and professional technical educator with over 20 years of experience in the Washington DC area working for IT consulting companies, federal agency contracts, and private sector clients. I am currently working with MetroStar Systems as a Project Manager to the United States Department of State's Bureau of Narcotics and International Affairs (INL) on a 10 year effort creating an online learning environment for Caribbean, Central, and South American law enforcement personnel.  Previous roles include being a Commercial Training Manager and a Technical Trainer to the United States Marine Corps Tactical Collaborative Work Suite project (TCWS).

The formative years of my career after college included training Microsoft Network Administrators and Engineers as a Microsoft Certified Engineer and Trainer (MCSE/MCT), providing IT and network administration services, and providing technical education for IT professionals, government clients, and undergraduate students as Adjunct Faculty at Northwood and Saginaw Valley State Universities in my home state of Michigan.

Always striving to make a positive impact and leave any company, project, or endeavor in a better place then where I found it.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact