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         Advisory Board Member Profile


Titania Cross

PCAOB
Director of Facilities
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Areas of Expertise
Introduction to Customer Experience
Titania (Tan) Cross is the Director of Facilities for the Public Company Accounting Oversight Board (PCAOB).  She has over 28 years of facilities, public works, and project management experience.  Tan joined the PCAOB in 2015 and is primarily responsible for leading and managing real estate leases, facilities operations, and office renovation and construction for a portfolio of offices in the continental U.S.  

Prior to the PCAOB, Tan was the Deputy Director of Facilities, Construction and Planning, in the City of Alexandria’s Department of General Services after serving for 20 years in the U.S. Navy in various facilities management and construction service roles.  She holds a B.S. in Industrial Engineering from Clemson University, and a M.S. in Civil Engineering from the University of Maryland.  Tan is a registered professional engineer in the State of Maryland. 

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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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