Advisory Board Member Profile
Vice President - Investor Relations
Areas of Expertise
Customer Experience Strategy for Success, Your Customers, Their Journey, Accelerate & Improve Decisions With Data, Customer-Focused Innovation, Principles Of Customer Relationship Building
Valencia currently serves as the Senior Vice President, Donor Experience for United Way Worldwide. She acts as an “strategic advisory” to the Investor Relations Leadership team and plays a leading role in building UWW’s fundraising and donor engagement strategy. Valencia has an extensive background in global business development, strategy development and execution, and cultural intelligence. She is currently a guest lecturer on business innovation for graduate students at Breda University in the Nederlands.
Prior to her start with United Way Worldwide, Valencia served as the Executive Director for the Destination Travel Foundation and SVP of Strategic Initiatives for Destination Marketing Association International. She has also held senior positions within the non-profit and corporate sectors.
Valencia began her career working for non-profit economic development organizations in Michigan, where she was directly responsible for business recruitment and retention programs. She successfully facilitated numerous public-private partnerships that led to economic growth and regional collaborations.
She holds a Master Degree in International Marketing and Management, a Global MBA and a BS Degree in Global Business & Public Policy from University of Maryland Global Campus.