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Advisory Committee Member Profile


William McCord

S&P Global Market Intelligence
US East Team Leader -Relationship Management, Financial Institutions
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Areas of Expertise
*Managing highly complex relationships with individuals and institutions
*Superior value delivery and unrivaled responsiveness through the implementation of “Private Banking” customer experience model
*Long-term client retention strategies through relationship excellence
Will McCord has been with S&P Global for over 8 years and currently leads, develops and mentors a team of 8 Relationship Managers and 3 Commercial Associates. In addition, Will personally manages a number large and highly complex relationships with some of the largest banks in the Eastern US. Prior to coming on board with S&P, Will spent 22+ years as a Banker and Lender working in Retail, Small Business, Private Banking and most recently as a Correspondent Banker with First Tennessee Bank. At the heart of all the roles Will has undertaken in his career is the construction of successful relationships with clients. Gaining a client's long term trust, confidence and even friendship, has been a hallmark of his success across banking and financial services.

While building successful client relationships is Will's area of expertise, mentoring, coaching and passing on his 30+ years of experience to his team and beyond is what gives him the most professional satisfaction.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact