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       Advisory Committee Member Profile


Yasmeen Burns

The Clearing
Senior Principal
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Areas of Expertise
Customer Experience Strategy for Success, Your Customers, Their Journey, Principles Of Customer Relationship Building, Customer First Culture, Navigating Politics Of Change
Yasmeen Burns is a Senior Principal at The Clearing that leads all Customer Experience Transformations efforts across the public and private sector. She has helped organizations transform from reacting to customer requests to anticipating customer growth. Her expertise is helping leaders and their people anticipate growth, align their priorities, plan strategically, and coordinate their actions.

Yasmeen has successfully helped leaders launch and implement Lean Startup concepts such as the Minimum Viable Product (MVP), agile development, and design thinking. Most recently, Yasmeen has helped cross-agency efforts by establishing the concept of an MVP culture throughout the public sector.

Yasmeen has a BA from Georgetown University, as well as an MBA in Organization Development from Johns Hopkins University, Carey Business School. She is a former Board Member for the Organization Development Network from 2012 to 2015 and 2017 award winner for her service to the field.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact