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Advisory Committee Member Profile


Craig Kerns

American Red Cross
Manager, Technical Training
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Areas of Expertise
Accelerate & Improve Decisions With Data, Principles Of Customer Relationship Building, Navigating Politics Of Change
With almost two decades worth of experience in the Biotech industry, Craig Kerns is a leader in quality and education for his field and is currently the Manager of Technical Training for the Central Atlantic and Northeast Divisions at the American Red Cross.  He has been the point of contact for the interface of private company blood quality assurance and blood borne pathogens including West Nile and Ebola.  Never one to step away from a challenge, Craig oversaw the American Red Cross’s country-wide requirement to create socially distanced training and implemented it within one week during the worst of the pandemic.  Leveraging his past positions in quality and education, he has provided leadership through multiple acquisitions, new product implementations, and education redesigns.  Craig has shared his experiences and approach for delivering training and education initiatives for a large organization to the local level at national speaking events.  

Since 2019, Craig has been the Management Sponsor for his department’s Diversity and Inclusion Team at the American Red Cross.  He is passionate about creating positive and inclusive environments for employees and customers through language and action.

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LOCATION
School of Professional and Continuing Studies
490 Westhampton Way
University of Richmond, VA  23273

CONTACT US

Program Manager: Adrienne Sobolak
Email: asobolak@cx.richmond.zschool.com
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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  • Home
  • About
    • CX Difference
    • Instructors
    • About Zschool
  • Program Info
    • Curriculum
    • Testimonials
  • Register
    • Register Now
    • Pay Now!
  • Corporate Programs
  • Contact