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         Advisory Board Member Profile


Shannon Leininger

Cisco Systems, Inc.
AVP
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Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Customer-Focused Innovation, Customer First Culture
Shannon Leininger is a State, Local Government and Education Vice President in the US Public Sector organization. Shannon is dedicated to working with state and local government and education in their digital transformation to better protect, serve, and educate citizens.

To help schools and government accelerate this journey, Shannon focuses on major technology trends such as mobility, big data, analytics, the Internet of Things, and cloud to drive deep reform of services, processes and technologies.

Before her current role, Shannon led the Cisco Federal Civilian Market as the Senior Operation Director for US Federal Civilian agencies.  In this role, Shannon focused on better access to patient care for veterans, climate change, and national security. She has served in numerous roles at Cisco specializing in the High-Performance Computing market. Prior to joining Cisco in 2007, Shannon held leadership roles at Platform Computing and Ernst and Young Technologies.  

Mentorship, talent development and leadership are important to Shannon. She serves as an Advisory Board Member on the Harrisburg University STEM-UP Network, the Public-Sector Inclusion Leadership Team and the Cisco Connected Women Board of Directors and Women in Technology.  Shannon holds a Bachelor of Science degree from George Mason University in Fairfax, Virginia.

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LOCATIONS

CONTACT US

University of Richmond
School of Professional and Continuing Studies

13926 Hull  Street Rd  #1032
Midlothian, VA 23112
Rachel Nicholas - Program Manager
Email: Rnichol4@richmond.edu
Phone: (804) 352-3443

CUSTOMER EXPERIENCE PROGRAM at the UNIVERSITY OF RICHMOND

The Customer Experience Certificate Program is designed to train and develop professionals in the ever-evolving customer experience field.
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