Advisory Board Member Profile
Steven Johnson
NVE, Inc.
Director, Environmental Health & Safety 
Areas of Expertise
Introduction to Customer Experience, Customer Experience Strategy for Success, Your Customers, Their Journey, Principles Of Customer Relationship Building
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Steven E. Johnson is a highly decorated 20-year veteran of the United State Navy Hospital Submarine Corps who has dedicated much of his career to military medicine, quality control, environmental health and safety, as well as housekeeping services, in the realm of hospitals and federal facilities. He has a Bachelor’s in Health Care Management, and further received his designation as a Master Environmental Registered Services Executive (MERSE) through the International Executive Housekeepers Association (IEHA).
Throughout his career, Steve has provided oversight of facilities and housekeeping contract services for hospitals such as Naval Regional Medical Center, Portsmouth, VA, Walter Reed National Military Medical Center (WRNMMC), Bethesda, MD and Brooke Army Medical Center (BAMC), Fort Sam Houston, TX. Steve’s passion for learning and providing quality services has led him to pursue training and certifications, including credentials as a Lean Six Sigma Green Belt (LSSGB), as well as occupational safety and health train-the-trainer certifications through OSHAcademy, the Center for Emergency Health Services (CEHS), the Virginia Department of Emergency Management (VDEM), and the Chesapeake Regional Safety Council. Earlier this year, Steve rejoined the NVE, Inc. team to become the first Director of Environmental Health & Safety, responsible not only for creating a corporate program, but the implementation across all the facilities that NVE manages. Since everyone in Steve’s circle are customers, he looks forward to his new adventure in joining the University of Richmond’s Customer Experience Service Advisory Board.
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